Refund policy

Refund Policy

Last Updated: September 5, 2026

At ILIORA, we want you to be happy with your purchase. We offer a 30-Day Satisfaction Guarantee on a customer's first qualifying order, giving you time to receive, test, and enjoy your GameStick or Handheld GameStick.

30-Day Satisfaction Guarantee

Customers may request a return within 30 days of receiving their order.

To qualify for the 30-Day Satisfaction Guarantee:

  • The return request must be submitted within 30 days of delivery.
  • The order must be the customer's first qualifying ILIORA order.
  • The GameStick or Handheld GameStick must be returned in reasonable condition.
  • All included accessories, cables, controllers, adapters, manuals, and other original components should be included with the return.
  • Any additional units included in a multi-unit or bundle purchase must be unopened and unused to qualify for a refund.
  • Any free gift included with the purchase must also be returned to receive the eligible refund amount.

The 30-Day Satisfaction Guarantee is limited to the first qualifying order only. It does not apply to repeat orders, duplicate purchases, additional purchases, or orders placed after the first qualifying order unless otherwise approved by ILIORA or required by law.

How to Start a Return

To start a return, please contact us at support@iliorashop.com.

Please include your order number and a brief description of the reason for your return.

If your return is approved, we will provide you with return instructions and, when applicable, a return shipping label.

Items sent back without first contacting us and receiving return instructions may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

For your protection, we strongly recommend recording a continuous video while opening your package for the first time. The video should clearly show the unopened package, the condition of the package before opening, and the product and included accessories as they are removed from the package.

If your GameStick, Handheld GameStick, controller, cable, adapter, or another included item arrives damaged, defective, missing, or incorrect, please contact us at support@iliorashop.com as soon as possible.

To help us verify and resolve the issue, customers may be asked to provide:

  • Your order number
  • Clear photos of the package and product
  • A video of the original unboxing, when available
  • Photos or videos clearly showing any damage, defect, missing item, or incorrect product received

For claims involving damage, missing items, incorrect products, or issues that appear to have occurred during shipping, ILIORA may require unboxing video evidence before approving a refund, replacement, or other resolution. This helps us verify the condition of the package and product at the time it was received and protects both our customers and ILIORA from shipping and fulfillment disputes.

If the issue is confirmed to be a product defect, fulfillment error, or shipping error, ILIORA will work with you to provide an appropriate resolution at no additional cost.

Depending on the situation, the resolution may include a replacement, replacement component, or refund.

Important: Please do not throw away the original packaging until your issue has been reviewed and resolved, as we may need photos or other evidence of the packaging to investigate a shipping-related claim.

Returns and Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products damaged through misuse, accidents, or unauthorized modifications
  • Products with missing components or accessories
  • Items damaged after delivery due to improper handling
  • Gift cards
  • Items specifically identified as non-returnable at the time of purchase

Sale items, promotional items, repeat orders, duplicate purchases, and additional purchases after the first qualifying order are not eligible under the 30-Day Satisfaction Guarantee unless otherwise approved by ILIORA or required by law.

Product Compatibility

Before purchasing, customers are responsible for reviewing the product information, system requirements, compatibility details, and other specifications provided on the product page.

If you experience a technical issue or believe the product is not functioning as advertised, please contact support@iliorashop.com so our team can help troubleshoot the issue before a return is processed.

Refunds

Once we receive your returned product, we will inspect it and notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Approved refunds are typically processed within 10 business days. Please note that your bank or card issuer may require additional time to post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@iliorashop.com.

Questions About Your Return?

If you have any questions about returns, refunds, damaged products, or your order, please contact us at:

support@iliorashop.com

We’re here to help make your ILIORA gaming experience as smooth as possible.