Shipping policy

Last Updated: August 10, 2026

Please Note: Shipping volumes have increased recently, so delivery times may run slightly longer than usual during this period.

All ILIORA orders are processed and shipped by trusted courier partners.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation.

Every order is carefully packed in protective packaging to help ensure that your product arrives safely.

Delivery Time

Once processed, orders typically arrive within 7–15 business days (excluding weekends and holidays), depending on your location.

You will receive a tracking number by email once your order has shipped.

If your delivery is taking longer than expected, please contact us at support@iliorashop.com. We're happy to look into the shipment and help you with the next steps.

Delays

Occasionally, factors outside our control, including courier delays, customs processing, weather conditions, holidays, or high shipping volumes, may extend delivery beyond the estimated timeframe.

Please note that ILIORA is not responsible for delays caused by customs clearance, customs inspections, import procedures, duties, taxes, or other customs-related processes. Orders delayed or held by customs are not eligible for a refund solely because of a customs-related delay.

ILIORA is also not responsible for delays caused by customer-related issues, including providing an incorrect or incomplete shipping address, failing to provide required delivery information, refusing or missing delivery attempts, or failing to respond to courier or customs requests when required.

If a delivery delay or delivery failure occurs due to customs related issues or customer-related delays or actions, the order will not be eligible for a refund solely on the basis of that delay.

If your order has not arrived within 15 business days of shipping confirmation, please contact us at support@iliorashop.com, and we'll help track the shipment and determine the appropriate next steps.

Contact

ILIORA Support: Monday – Friday, 9:00 AM – 5:00 PM
Email: support@iliorashop.com